Is it necessary for me to register an account in order to buy an item?

You are able to check out as a guest however there are benefits to creating (or using ) and account during the purchasing process. When ordering via an account you are able to:

  • keep track of your order's delivery status
  • view all order history (placed on the account)
  • view and download VAT invoices, despatch notes and credit memos
Which shipping providers do you use?

We use a range of couriers to suit the items being shipped (non haz vs. haz) and where they are being shipped to. More detailed information can be found on our Delivery & Shipping page.

How long it will it take to receive my order?

If your item is in stock and available for immediate dispatch delivery will be with you next working day (UK orders) or within 2 - 3 days (Europe). If your item/s are not stock products you will be contacted by a member of our Web Team with your estimated delivery date.

Do I have to pay VAT?

If you are within the UK there will be a 20% VAT charge applicable on your orders. If you are ordering from outside the UK, or your order is to be delivered outside the UK then VAT may not be applicable. If you have a VAT number, please include this with your order.

What are my payment options online?

Payment for online orders can be made with either debit or credit card or with PayPal account.
We do not store credit card details nor do we share customer details with any 3rd parties

Am I able to arrange my own shipping?

Yes, please choose collection/ex works as your shipping method at the checkout.

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